Terms of Service

Last updated: September 16, 2026. These Terms apply to new accounts on acceptance. If you had an Easy Reply account before this date, the data terms in sections 5 and 6 apply to you only once you have accepted them; until then, the terms you signed up under continue to govern.

These Terms of Service (“Terms”) are a contract between you and Easy Reply (“Easy Reply”, “we”, “us”). They govern your use of easyreply.ai, the Easy Reply Chrome extension, and everything we provide through them (together, the “Service”). By creating an account, installing the extension, or using the Service, you agree to them. If you do not agree, do not use the Service.

1. What the Service does

Easy Reply adds answer buttons to an email you are writing. Your recipient taps one instead of writing a reply, and their answer comes back to you as an ordinary email in the same thread.

So that we can suggest answers worth tapping, the extension reads the draft you are writing in Gmail — the subject line and the body — and sends it to us, and we send it on to a model provider that returns candidate replies. We cannot suggest answers to a question we have not read. That is the trade, and the rest of section 5 says exactly what happens to what we read.

2. Definitions

• Draft Content — the subject line and body text of an email you are composing, as read by the extension and sent to us to generate suggestions.
• Answer Set — the answer options you choose, write, or save, and any links you attach to them.
• Reply Data — which answer a Recipient selected, when, and the email address it was sent to.
• Derived Data — statistics and measurements we generate from the above that do not identify you, any Recipient, or any individual message, and from which identification is not reasonably possible.
• Recipient — a person who receives an email you sent using the Service, and who may select one of your answers.
• Model Provider — a third party that operates an AI model we use to generate suggestions. As of the date above, that is OpenAI.

3. Eligibility and your account

You must be at least 16 and able to form a binding contract. If you use the Service for an organisation, you confirm you are authorised to accept these Terms on its behalf, and “you” means that organisation.

You are responsible for your account and for everything sent through it. Keep your credentials secure and tell us promptly if you believe your account has been compromised.

4. Your Google account

You connect your Google account so we can send email as you. We request the ability to send mail and nothing else: we do not request, and cannot exercise, permission to read your inbox, search your mail, or open messages you have received.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. In particular, we do not use Google user data to create, train, or improve any generalised AI or machine learning model, and we do not transfer it to anyone else for that purpose. You can revoke our access at any time from your Google account permissions page.

5. Your content, and what we may do with it

5.1 Draft Content

When you ask for suggested answers, we send your Draft Content to a Model Provider, receive candidate answers, and return them to you. We do not store the body of your draft. We do not use Draft Content to train any model, ours or anyone else’s, and our agreements with Model Providers prohibit them from training their models on it.

We truncate what we send: currently the subject line up to 200 characters and the body up to 1,500 characters. We do this for cost, but the effect is that long threads and material further down an email are not transmitted at all.

5.2 Answer Sets and Reply Data

We do store your Answer Sets, the subject line of questions you send, the addresses you sent them to, and which answer each Recipient chose. We have to: that is the record we show you in your dashboard and the basis on which we notify you of a reply.

5.3 Improving the Service

You grant us a non-exclusive, worldwide, royalty-free licence to host, process, transmit, and display your content as needed to operate the Service, and to use Answer Sets, Reply Data, and Derived Data to operate, secure, analyse, and improve the Service — including improving how well we suggest answers.

Two limits on that licence, which we will not narrow without your affirmative consent under section 17:

• We will not use Draft Content, Answer Sets, or Reply Data to train a generalised AI model, and we will not sell or transfer them to anyone else to train one.
• Where we use content to improve suggestion quality beyond statistics, we do so either in a form personalised to your own account, or in de-identified and aggregated form.

5.4 Model Providers and other subprocessors

We share content with service providers only to the extent they need it to do work for us: a Model Provider to generate suggestions, and hosting, database, payment, and email delivery providers to run the Service. They act on our instructions, are bound to confidentiality, and are contractually prohibited from training their own models on your content or using it for their own purposes. We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

5.5 Human review

People at Easy Reply do not read your Draft Content. We access individual account content only where you have asked us to (support), where we must to investigate a security incident or abuse, or where the law requires it. Anything else we look at is aggregated and de-identified.

5.6 Your choices

You can stop Draft Content leaving your browser by not using suggested answers — type your own, and nothing about your draft is sent to us or to a Model Provider. You can ask us to delete your account and its data at any time by writing to the address below, and you can exercise the access, correction, deletion, and portability rights your state gives you through the same address.

6. Suggested answers are suggestions

Suggested answers are generated by a statistical model. They can be wrong, oddly worded, or inappropriate to your situation. You choose what goes into your email, you send it, and you are its author and sender for every purpose. We are not responsible for the content of emails you send or for decisions anyone makes on the strength of them. Do not rely on the Service where being wrong carries legal, financial, medical, or safety consequences.

7. Your responsibilities as a sender

You agree that you will not use the Service:

• to send unsolicited bulk or commercial email, or anything that breaches the CAN-SPAM Act or an equivalent law where your recipients are;
• to send to people who have not agreed to hear from you, or who have asked you to stop;
• to transmit protected health information, payment card data, government identifiers, financial account credentials, biometric or neural data, precise geolocation, or any other category a privacy law treats as sensitive;
• to collect information from anyone under 16, or to send to anyone you know to be under 16;
• to impersonate anyone, to break any law, or to interfere with the Service or attempt to access parts of it you are not entitled to.

You are the sender of record for every message sent through your account. You are responsible for having whatever consent or lawful basis your recipients’ jurisdictions require, and for honouring opt-outs.

8. Recipients

If you received an email sent through Easy Reply and you select one of the answers in it, this section applies to you, and only this section.

Selecting an answer and confirming it tells us to send that answer to the person who emailed you. We record which answer you chose, your email address as the sender gave it to us, and the time. We pass that to the sender, because that is the entire point of what you just did. We do not use your reply to train an AI model, we do not sell it, and we do not use it to advertise to you. We may use de-identified, aggregated counts of choices to understand whether the Service works.

You do not have to use the buttons. Replying to the email normally reaches the same person and tells us nothing. If you would like the record of your reply deleted, write to us at the address below.

9. Plans, fees, and cancellation

The Free plan includes 50 sends per calendar month and a limited number of suggestion generations per email. Pro is $19 per month. Prices are in US dollars and exclude tax.

Paid plans renew automatically each period until cancelled. You may cancel at any time from your billing settings, effective at the end of the period you have paid for; we do not require you to call or email to cancel. We will tell you before any price change takes effect, and you may cancel rather than accept it. Fees already paid are non-refundable except where the law requires otherwise.

Payments are processed by Stripe under its own terms. We do not receive or store your card details.

10. Intellectual property

The Service, and everything in it other than your content, belongs to us or our licensors. These Terms grant you a limited, personal, non-transferable, revocable right to use the Service, and nothing else. Your content remains yours.

If you send us feedback or suggestions, we may use them without obligation to you.

11. Third-party services

The Service runs inside Gmail and depends on Google, on our Model Provider, and on other third parties. We do not control them. If one of them changes, breaks, or withdraws, the Service may change or stop working, and that is not a breach of these Terms.

12. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if your use puts the Service or other users at risk, or if we are required to. Where it is reasonable to do so, we will tell you first. Sections 5.3 to 5.5, 6, 10, and 13 to 18 survive termination.

13. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, that every email will be delivered, that every reply will be recorded, or that suggested answers will be accurate or suitable.

14. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility.

Our total liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.

Some states do not allow certain exclusions, so parts of this section may not apply to you. Nothing here limits liability that cannot be limited by law.

15. Indemnification

You will defend, indemnify, and hold harmless Easy Reply and its officers, employees, and agents from any claim, loss, or expense (including reasonable legal fees) arising from the emails you send through the Service, your content, your breach of these Terms, or your violation of any law or of anyone’s rights.

16. Privacy

Our Privacy Policy explains what we collect and why in more detail. Where it and these Terms describe the same practice, read them together; if they genuinely conflict about what we may do with your content, the more protective of the two applies.

17. Changes to these Terms

We may update these Terms. For ordinary changes we will post the updated version with a new date and, if the change is significant, tell you by email or in the product before it takes effect.

We will not apply a materially more permissive data practice to content we have already collected on the strength of a quiet amendment. If we want to use your content in a way these Terms do not already allow — in particular, to train a generalised AI model, to transfer it to a third party for that purpose, or to sell it — we will ask you first and will not do it unless you affirmatively agree. Declining leaves your account working as it does today.

18. Disputes

Please read this section carefully. It affects how claims between us are resolved.

First, talk to us. Most problems are solved faster by writing to the address below, and both of us agree to try that for 30 days before starting anything formal.

If that does not work, you and Easy Reply agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Santa Cruz County, California, or conducted remotely at your election. The arbitrator decides the dispute; a court does not. Each of us waives the right to a jury trial.

No class actions. Claims may be brought only in your or our individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. If this sentence is held unenforceable as to a particular claim, that claim is severed and heard in court, and the rest of this section still applies to every other claim.

Two exceptions. Either of us may bring a claim in small claims court if it qualifies, and either of us may seek injunctive relief in court to protect intellectual property or stop unauthorised access.

You can opt out. If you do not want this section to apply, email us at the address below within 30 days of first accepting these Terms, saying so and naming the account. Opting out of arbitration costs you nothing else and changes nothing else.

19. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Where section 18 does not apply, the state and federal courts located in Santa Cruz County, California have exclusive jurisdiction, and both of us consent to that venue.

20. General

These Terms, together with the Privacy Policy, are the entire agreement between us about the Service. If a provision is held unenforceable, the rest stands. Our not enforcing something is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, and if we do, the data commitments in sections 5 and 17 bind whoever takes over. Neither party is liable for delays caused by events beyond its reasonable control. Notices to you may be sent to the email address on your account.

21. Contact

Questions about these Terms, requests about your data, and arbitration opt-outs all go to the same place: